How Se-Kure Builds Anti-Theft Solutions by Listening to Customers
Se-Kure Controls isn’t just another security product vendor. Since 1965, the company has taken a hands-on, customer-first approach to anti-theft solutions. Their focus? Listening, learning, and building custom retail security that solves the real problems retailers face every day.
Solving the Right Problem Starts with Listening
At Se-Kure, product development doesn’t start with a blueprint, it starts with a conversation. John Mangiameli, Executive Vice President at Se-Kure, with decades of experience, explains how most of their products were born directly from customer requests. For example, one major retailer struggled with thieves stealing expensive paint machines after hours. Se-Kure didn’t just suggest an off-the-shelf solution, they worked closely with the customer, testing multiple chain options until they found one that could only be cut with the jaws of life.
That kind of persistence shows what makes Se-Kure different. Their mission is not just to sell a product, but to understand a problem and create a lasting fix.
What Store Visits Reveal That Data Doesn’t
Why spend time in stores? Because no spreadsheet can show what happens in real life. Se-Kure’s team often observes retail environments firsthand. They look at how products are displayed, how customers interact with them, and where vulnerabilities lie. These in-person insights lead to smarter designs and more effective deterrents.
For example, when thieves started removing computer cases to steal parts inside, Se-Kure responded with a corner-wrapping sensor to detect tampering. Their presence in the field gives them the edge to evolve with theft trends before data alone catches up.
From Feedback to Fixes: How Products Evolve
Every product Se-Kure creates is part of a story, one where the customer is the co-author. Take their “Design-a-Cable” system, which lets retailers create their own cable configurations for protecting merchandise. Or the wide TV cable they built to prevent flat screens from tipping over and injuring shoppers.
Whether it’s alarms for cash register items or lockdown mounts for phones and laptops, Se-Kure’s anti-theft solutions keep pace with how determined thieves operate, because customers share what’s happening on the front lines.
Why Se-Kure Builds With Customers, Not Just For Them
Se-Kure’s collaborative, consultative approach makes them more than just a vendor, they’re a valued partner. When a retailer faces a security issue, Se-Kure doesn’t say, “Here’s what we have.” They ask, “What do you need?”
As John puts it, Se-Kure is in the deterrence business. “A determined thief may still find a way,” he says, “but if our tools make it harder, they’ll move on to an easier target.”
Se-Kure’s anti-theft solutions also serve a second purpose: they help keep good people honest. Small deterrents often stop impulse thefts by giving someone a moment to think twice.
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